Data Deletion Request

How to Delete Your Data from buyve.me?

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and WhatsApp platform requirements, we provide the following options to request the deletion of your personal data.

Options to Delete Your Data

Option 1: Delete Account from the Platform

If you have access to your account:

Log in to cotizador-frontend-ekof.onrender.com
Go to Settings → My Account
Select "Delete my account and data"
Confirm the deletion

Note: This action is irreversible and will permanently delete:

Your user account
Conversation history
Request for quotations (RFQ)
Uploaded files
WhatsApp messages

Option 2: Request via Email

If you don't have access to your account or prefer assistance:

Send an email to: [email protected]

Subject: Data Deletion Request (ARCO Right - Cancellation)

Include:

Full name
Registered email address
Phone number (if you used WhatsApp)
Copy of official identification (INE/IFE or passport)
Description of the data you want deleted

Option 3: Request Form (Below)

Complete the form at the end of this page to submit your request directly.

Process and Response Times

1

Receipt: You will receive confirmation of your request within 24-48 hours

2

Verification: We will validate your identity (required by law)

3

Response: We will respond within a maximum of 20 business days

4

Execution: If approved, we will delete your data within an additional 15 business days

5

Confirmation: We will notify you when the deletion is complete

Data That Will Be Deleted

When requesting complete deletion of your account, the following will be deleted:

Account information: Username, password, email, phone
Profile data: Name, company information
Generated content: Request for quotations (RFQ), bill of materials (BOM)
Communications: Messages, conversations with AI agents, WhatsApp history
Files: Uploaded documents, generated PDFs, images
Technical records: Session logs, authentication tokens

Exceptions and Mandatory Retention

Important: Some data may be retained due to legal obligations:

Tax records: Billing data must be retained for 7 years (SAT)
Audit records: Basic security logs may be retained for up to 2 years
Anonymized data: Aggregate statistics without personally identifiable information
Legal disputes: Data related to ongoing legal proceedings

We will specifically inform you which data, if any, cannot be deleted and why.

Data in Third-Party Systems

We will delete your data from our systems, but some data may persist in third-party systems according to their policies:

WhatsApp/Meta: Messages may remain on WhatsApp servers according to their retention policy
AI Services: Data sent to AI services (Anthropic, OpenAI, etc.) is governed by their policies
Infrastructure providers: Backups on AWS S3 and Render.com may take up to 90 days to be completely deleted

We will provide links to deletion policies for these services upon request.

Data Deletion Request Form

Full Name *

Registered Email Address *

Phone Number (WhatsApp)

Username (if you remember)

Deletion Type *

Reason for Request (Optional)

Additional Details or Specific Data to Delete

Identity Verification:

For security and legal compliance, we will need to verify your identity. After submitting this form, we will contact you to request a copy of your official identification (INE/IFE or passport).

By submitting this request, I confirm that I am the owner of the personal data and authorize Buyve to process this deletion request in accordance with the LFPDPPP.

Alternatives to Deletion

If you're not sure about completely deleting your account, consider these options:

Temporarily deactivate account: Keep your data but deactivate your account
Limit data use: Request that we limit the use of your data
Export your data: Download a copy of your data before deleting it (Right to Portability)
Modify privacy settings: Adjust what data we share and how we use it

Contact us at [email protected] to explore these options.

Frequently Asked Questions

Can I recover my account after deleting it?

No. Account deletion is permanent and irreversible. We recommend exporting your data before proceeding if you need to keep any information.

How long does the complete process take?

The complete legal process may take up to 35 business days (20 to respond + 15 to execute). However, we begin deletion as soon as we verify your identity.

What happens to my WhatsApp messages?

We will delete your WhatsApp message history from our servers. However, messages on WhatsApp/Meta servers are governed by their retention policy.

Does this affect other users?

Conversations and quotations shared with other users may maintain anonymous references to your interactions to preserve the integrity of their records.

Can I request deletion of only certain data?

Yes. Select "Partial Deletion" in the form and specify which data you want deleted. We will evaluate your request and inform you if it's possible.

Your Rights

This page helps you exercise your ARCO Right to Cancellation. You also have other rights:

Access: Request a copy of your data
Rectification: Correct inaccurate data
Opposition: Object to the processing of your data

To exercise any other right, see our Privacy Policy or contact us at [email protected].

Contact

If you have questions about the data deletion process:

Email: [email protected]
Data Protection Officer: [email protected]
Postal address: Circuito Circunvalacion Poniente. 4-B Ciudad Satelite, Naucalpan, 53100 Estado de Mexico, Mexico

Data Protection Authority

If you believe we have not adequately addressed your deletion request, you may contact INAI:

National Institute of Transparency, Access to Information, and Personal Data Protection (INAI)
Website: https://home.inai.org.mx
Phone: 800 835 4324
Email: [email protected]